CLEAR BRIEF.
GOOD PEOPLE.
STRAIGHT ANSWERS.
Our commitments to businesses using Graftd Recruitment LTD. Practical standards from your first enquiry to the end of the shift.
A clear brief, before we agree cover.
We establish the role, dates, hours, location, headcount and site requirements. We discuss suitability and availability before confirming a booking.
Checks matched to the work.
Before placement, we check identity and right to work, discuss relevant experience and establish required skills, training and safety arrangements. Any role-specific checks must be agreed and completed before the worker undertakes those duties.
The details, in writing.
Before a shift, we confirm agreed cover, dates, times, location, duties, rates and relevant charges, site contact, arrival instructions and responsibilities. Any outstanding information must be resolved before work begins.
A straight answer when things change.
If cover is affected, we contact the client as soon as we become aware, explain the position and discuss suitable replacement cover or other options. Replacement workers depend on availability and suitability; substitutions are confirmed with the client.
Clear hours and follow-through.
We ask for hours to be checked and authorised, explain invoicing under the agreed terms, and follow up any staffing or service concern. Changes and cancellations are handled under the terms agreed for the booking.
Your part in a smooth shift
Give us an accurate brief, a named site contact, relevant risk information and suitable supervision, induction and equipment. Tell us promptly if tasks, hours or staffing needs change. We will clarify the responsibilities with you before work starts.