QUESTIONS?
SORTED.

Fill in the Join the crew form. Tell us where you live, what work interests you, when you’re free and how far you can travel. We’ll review your details and contact you about the next steps.

No CV or previous work experience needed to register. Tell us about anything useful you’ve done, including college, volunteering, sport or helping out. Some roles need particular skills or training; we’ll explain those requirements before you accept.

Our focus is events, event setup and breakdown, warehouse support, general labour, hospitality and routine cleaning. What we offer depends on the job, your suitability and available work. You’ll know the actual duties before you accept a shift.

Yes. Tell us when you’re available and choose the offers that work for you. You don’t have to accept every shift. Once GRAFTD confirms a shift you’ve accepted, we’re counting on you to turn up.

No. Registration lets us consider you for suitable opportunities; it doesn’t guarantee shifts or a set number of hours. We’ll be clear about what’s available.

We review your details, discuss suitable work and explain the checks and paperwork needed before an assignment. Before placement, this includes identity and right-to-work checks, plus any requirements specific to the role. We’ll tell you when your worker login is ready.

Not for every shift. Tell us your transport options and travel area when you register. Check the location and finish time before accepting, and make sure you can get there and home. Transport or travel expenses should only be relied on if agreed for that assignment.

No ChatGPT account or password needed. Once we’ve enabled your access, open Worker login, enter the email we hold for you and request a secure sign-in link. Registering interest doesn’t automatically enable access.

Check spam or junk for an email from login@graftd.uk. Make sure you used the email GRAFTD has enabled for your worker area. If you still can’t get in, contact us so we can check your access.

Login links last one hour and work once. Use the newest login email, check the email address shown on the sign-in page and tap Open my worker area. You can open it in a different browser from the one where you requested it. If the link has expired or was already used, request a fresh one.

Your own work offers, pending responses, confirmed shifts and agreements that GRAFTD has added for you. Each offer shows the date, times, location, hourly pay and instructions. It isn’t currently an online timesheet or payroll portal.

Email GRAFTD with the change so we can update your record. If your login email changes, contact us before requesting another link. You can’t currently edit your profile yourself in the worker area.

We email you when a new offer is issued. Open your worker area, read the role, location, hours, pay and instructions, then accept or decline. An offer is an invitation to put yourself forward; it isn’t a confirmed booking.

Not yet. Awaiting confirmation means we’ve received your response. Confirmed means GRAFTD has booked you in. Wait for confirmation before treating the shift as yours.

Yes. We send emails for new offers, confirmed shifts, changes and cancellations to the email enabled for your worker area. Check your spam folder if one is missing. Your worker area holds the latest status, so check it as well. These updates are emails, not text messages.

Automatic reminder emails aren’t currently active. Put confirmed shifts in your calendar and set your own reminder. Before travelling, check your worker area and any messages from GRAFTD for the latest details.

Offered: you can accept or decline. Awaiting confirmation: you’ve accepted and GRAFTD needs to confirm. Confirmed: you’re booked in. Declined: you chose not to take it. Cancelled: don’t attend that shift. Completed: the shift has been marked finished; this does not mean payment has been processed.

Complete the checks and paperwork we’ve asked for. Read your confirmed shift instructions, plan your journey and check who you’re reporting to. Bring or wear the clothing, footwear or equipment listed. Ask us beforehand if anything is unclear.

Contact GRAFTD as soon as you know, using the contact details in your shift instructions. You can also email us. If you have an on-site contact, let them know about an immediate delay too. Don’t just miss the shift, and don’t send someone else in your place.

Check the updated details in your worker area and the change email from GRAFTD. If the change doesn’t work for you, contact us promptly. If someone on site asks you to do different work, check with your supervisor and GRAFTD before taking on duties you haven’t agreed or aren’t trained to do.

Tell your on-site supervisor and GRAFTD promptly. Don’t use equipment or carry out a task you haven’t been trained or authorised to do. Let us know privately about support you need before a shift so we can discuss suitable arrangements. See our health and safety policy and raising concerns policy.

Your offer shows the hourly pay for that assignment. Check it before accepting and ask us about anything unclear. The examples in our advice articles aren’t a promise of a particular rate or number of shifts.

Our normal payday is Friday. We pay weekly into your bank account through PAYE, for work already completed (in arrears). Complete your timesheet, get the client to sign it and send it to GRAFTD by 12 noon on Monday. We’ll explain the submission and payment arrangements before your first shift.

Not currently. Follow the timesheet process GRAFTD gives you, have the client confirm your hours and send the timesheet to us by Monday noon. Keep a copy. If you miss the deadline or can’t get approval, contact us promptly so we can help resolve it.

Contact GRAFTD with the shift date, location, hours you worked and what looks wrong. Keep your timesheet and payslip handy. Tell us promptly so we can check the records and explain the next steps. Our payslip guide explains the basics.

Check your worker agreement and assignment details. We’ll explain your holiday arrangements and how to request leave. Ask about breaks, travel, parking or any other expenses before you accept or spend money; don’t assume they’re included in the hourly rate.

PDFs GRAFTD has shared with you appear in the Agreements section of your worker area. You can open and download them. Marking a document as read does not sign it. We’ll explain separately how to complete any signing; a “Signed copy” is a document already signed and uploaded for you.

Yes. We offer CV feedback and interview preparation to help you take the next step. Send your CV our way, or start with our CV guide and downloadable template. No lectures. No judgement. No charge for CV feedback.

It can help you build experience, references and confidence for your next application. We can support your CV and interview preparation, but we can’t promise a permanent job. If a client discusses employing you directly, let GRAFTD know so we can clarify the arrangements.

We focus on event crews, warehouse support, hospitality support and routine cleaning, alongside suitable general labour. Each sector page explains the practical duties and limits. Roles requiring licences, specialist qualifications or particular training must be discussed separately.

GRAFTD is based in Chichester and focuses on the South Coast. Include the exact site address in your request so we can assess travel, suitability and availability. We confirm coverage for each booking rather than promising every location.

Use our staffing request form. It has separate fields for dates, location, start and finish times, headcount, duties and site requirements. Include an on-site contact and any relevant training, experience, clothing or equipment requirements.

No account is needed to enquire or request staff. We discuss quotes and confirm bookings directly with you. The personal login area currently available on the website is for workers; clients do not need a ChatGPT account.

You can enquire about a single shift, a team, repeated dates or a longer busy period. For urgent cover, clearly state the start time and exact location. Give us as much notice as possible; we can only confirm workers who are available and suitable.

Before placement, we check identity and right to work, discuss relevant experience and establish the skills, training and safety arrangements the role needs. Any additional role-specific checks must be agreed and completed before those duties begin. Tell us your requirements in the brief; don’t assume specialist checks or qualifications are included.

We review the brief, clarify the duties and site requirements, discuss suitable availability and provide a quote. We agree rates, terms and arrangements with you before confirming the booking. Submitting the form does not reserve staff.

We quote for your role, location, hours and staffing requirements. The charge rate, any additional charges and payment terms are agreed before confirmation. Worker pay shown in a worker’s offer is separate from the client charge rate.

Once GRAFTD has agreed the arrangements with you and confirmed the cover. An enquiry, a quote or a worker accepting an offer is not, by itself, a confirmed client booking. Contact us if you’re unsure of the status.

Written confirmation of the agreed cover, dates, times, location, duties, rates and relevant charges, site contact, arrival instructions and responsibilities. Any outstanding information needs to be resolved before work begins. See our service promise.

GRAFTD will provide the terms applicable to your booking before you confirm. Review them alongside the quote, including payment, changes and cancellation arrangements. The website FAQs and business introduction are summaries; they don’t replace your agreed terms.

Yes. Download our one-page business introduction to forward to a manager or purchasing team. It outlines our services and how to request staff. Contact us for a quote specific to your requirements.

Confirm the duties, hours, location, meeting point, access or parking instructions and an on-site supervisor. Explain relevant risks, physical demands, induction, supervision, breaks, clothing, PPE and equipment. Tell us about any changes before the worker starts.

Responsibilities must be agreed before the booking starts. Identify who will supervise the work, deliver the site induction and provide the required clothing, PPE and equipment. Workers should not be asked to use equipment or perform duties they have not been trained and authorised for.

Contact GRAFTD before changing the agreed duties, hours, location or headcount. We need to check suitability, availability, safety arrangements and any effect on pricing. Don’t assume a worker can stay longer or take on specialist work.

Contact GRAFTD promptly with the booking details and the issue. We’ll review the situation and discuss suitable replacement cover or other options. Replacement staff depend on availability and suitability; we don’t guarantee an immediate substitute.

Follow the site’s immediate safety procedures, involve the responsible supervisor and notify GRAFTD promptly. For concerns about treatment, conduct or recruitment practices, use our raising concerns process. You can also review our policies and modern slavery statement.

Confirm the actual hours worked, including any changes, with the worker and GRAFTD. Please sign the worker’s timesheet promptly so they can submit it by Monday noon. Raise discrepancies straight away so they can be checked against the assignment records.

Invoices are based on approved hours and the rates and charges agreed for your booking. Your quote and client terms set out the payment deadline. If you need a purchase order or particular invoice information, tell us before the booking is confirmed.

Contact GRAFTD promptly with the invoice reference, booking details and the item you’re querying. Include any relevant approved-hours records so we can investigate and explain the next steps.

Contact GRAFTD as soon as your requirements change. We’ll discuss revised cover and confirm what can be agreed. Any notice requirements or charges follow the terms agreed for your booking; don’t assume an online request or email automatically cancels confirmed cover.

We contact you as soon as we become aware, explain the position and discuss suitable replacement cover or other options. Substitutions are confirmed with you and depend on availability and suitability. We won’t treat an unconfirmed replacement as agreed cover.